How do I book a flight on your website?
Simply visit our website www.meroflight.com and use our user-friendly search tool to find the best options for your travel needs. Once you've made your selection, follow the prompts to complete your booking.

What payment methods do you accept?
We accept payments via E-sewa, Khalti, Fonepay, ConnectIPS, Visa/Master debit/credit cards, e-banking, etc. We also offer alternative payment methods such as cash, QR code payment, and bank deposits.

Is my personal information secure when making a booking?
Absolutely! We prioritize the security of your personal information. Our website uses SSL encryption and other industry-standard security measures to protect your data.

What if I need to make changes to my booking after it's been confirmed?
We understand that plans can change. Contact our customer support team, and we will assist you in making the necessary changes to your booking, subject to availability and any applicable fees.

How do I cancel my reservation? What is your cancellation policy?
To cancel your reservation, please get in touch with our customer support team. Our cancellation policy varies depending on the specific booking and the terms and conditions set by the airlines or providers. We'll guide you through the process and inform you of any applicable cancellation fees. To cancel/reissue, travelers are advised to inform Meroflight 48 hours prior to the travel date. Otherwise, a no-show charge might be applicable depending on the airline's rules.

What is your refund policy?
Meroflight follows the airline's cancellation and reissue policy. Refund policies may vary depending on the type of booking and the terms and conditions set by the airlines or providers. We will assist you in processing any eligible refunds according to the applicable policies. To cancel and refund, travelers are advised to inform Meroflight 48 hours prior to the travel date. Otherwise, a no-show charge might be applicable depending on the airline's rules.

What travel documents do I need to provide for international travel?
For international travel, you will typically need a valid passport with at least six months of validity. Some destinations may require additional visas, COVID vaccination certificates, or permits. It's important to check the specific entry requirements for your destination country.

Do I need a visa for the destination I'm traveling to?
Visa requirements vary by country and your nationality. We recommend checking the visa requirements for your destination well in advance of your travel dates to ensure compliance.

How can I contact customer support if I have questions or need assistance?
Our customer support team is available from 09:30 AM to 06:00 PM (Sun-Fri), and we provide 24/7 customer support during your trip. You can reach us via phone at +977 9851353002 or by email at info@meroflight.com. We're here to help!

Do you offer travel assistance or support during my trip?
Absolutely! We provide 24/7 customer support during your trip. In case of any emergencies or unforeseen circumstances, we're just a phone call away.

We hope these FAQs have addressed some of your questions. If you have any further inquiries or need more information, please don't hesitate to reach out to our customer support team.

We will continuously update the FAQs based on customer feedback and any emerging concerns or questions from our users.